Shipping, returns & sizing FAQ

We use a variety of quality products from carefully selected brands. Most apparel items are 100% cotton, and our catalog also includes 100% ethically sourced and eco–friendly products. Note that heathered colors and some specific clothing items are generally poly-blends. The specifics for each product type are listed in the “Product Details” section of the order screen.  While we make every effort to provide a consistent product per run, hues and brands may vary due to supply chain availability but will be of comparable or better quality.

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Finding the right fit online can often be challenging. Take a glance at our size chart linked below the item selection area of the order screen. Women’s shirts such as Nano or Fitted have a slim, contoured fit. We recommend going up a size if a roomier fit is preferred. Please note that measurements may vary up to 1 inch (2.5 cm) due to manufacturing variances.

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If your garment doesn’t quite fit, don’t worry! You can order a size replacement in the same design, style, and color as originally ordered if requested within 20 business days of delivery. The size replacement is $10 per item, shipping included. To help you pick the right size, we’ve included a sizing chart on the product page for most of our apparel items. To start the process, please reach out to us via email or chat; we’ll be happy to help! Why Does It Cost $10 to Get a Size Replacement? All our products are made-to-order, and this small fee covers printing and shipping costs. Most print-on-demand companies ask for the original items to be returned- in such cases, the customers are responsible for shipping costs when sending the garment(s) back. We don’t! Once the process is completed, donate it, share it, or give it to a friend.  How Long Will it Take for My Replacement to Get to Me? Your replacement will ship out in 3-5 business days from the date it was processed. Actual shipping times and delivery dates may vary depending on the local postal service in your area. For domestic orders, final delivery and tracking are handled by USPS.  If I Want to Return My Item and Get a Refund, Can I? We will send a free replacement or look into a refund if you receive a product that is not as ordered and has been verified with a photo; no need to return it! Because your purchase is custom printed exclusively for you, it will only qualify for replacement, return or refund if: (I) the product itself is flawed, (II) the quality of the printing is poor, or (III) the final product is notably different from the product presented on the order screen. Please refer to the section What is your return and refund policy? for more information.

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At this time, we do not offer tall, maternity, or plus sizes. We are constantly looking to add new products, so please do check back in the future!

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We recommend keeping things cool — wash on cold and use a low heat setting in the dryer. Good for your gear and the Earth.

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Countries We Ship To AL Albania LV Latvia AD Andorra LI Liechtenstein AG Antigua and Barbuda LT Lithuania AR Argentina LU Luxembourg AW Aruba MO Macao AU Australia MK Macedonia AT Austria MY Malaysia AZ Azerbaijan MV Maldives BS Bahamas (the) MT Malta BD Bangladesh MU Mauritius BB Barbados MX Mexico BE Belgium MD Moldova, Republic of BM Bermuda MC Monaco BA Bosnia and Herzegovina ME Montenegro BR Brazil NL Netherlands BG Bulgaria NZ New Zealand CA Canada NO Norway CH Chile PK Pakistan HR Croatia PA Panama CR Costa Rica PE Peru CY Cyprus PL Poland CZ Czech Republic PT Portugal DK Denmark PR Puerto Rico DM Dominica QA Qatar EQ Ecuador RO Romania EG Egypt KN Saint Kitts and Nevis EE Estonia SM San Marino FI Finland RS Serbia FR France SC Seychelles GE Georgia SG Singapore DE Germany SK Slovakia GI Gibraltar SI Slovenia GR Greece ES Spain GL Greenland SE Sweden GD Grenada CH Switzerland VA Holy See (Vatican City State) TW Taiwan HK Hong Kong TZ Tanzania, United Republic of HU Hungary TH Thailand IS Iceland TN Tunisia ID Indonesia TR Turkey IE Ireland TM Turkmenistan IL Israel GB United Kingdom IT Italy US United States JP Japan UZ Uzbekistan JO Jordan VE Venezuela KZ Kazakhstan VN Vietnam KR Korea, Republic of VI Virgin Islands, U.S. KG Kyrgyzstan #footable_10301 { font-family: ; font-size: px; } #footable_10301 td.ninja_column_0 { text-align: right; }#footable_10301 td.ninja_column_3 { text-align: right; }

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Orders usually ship 3-5 days from when the production process starts. Actual shipping times and delivery dates may vary depending on the local postal service in your area. For domestic orders, final delivery and tracking are handled by USPS.

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Your order will arrive approximately 5-10 business days after it’s shipped. For Alaska, Hawaii, Puerto Rico, and International orders, please allow 2-4 weeks for delivery. We use different shipping partners, but final delivery is usually via your local postal service. To double-check ETA’s, check the estimated delivery date on your receipt or contact us at any time. Rush production and expedited shipping options are available for qualified orders at an additional cost. Rush production guarantees your order will go to production immediately, while expedited shipping guarantees your order will arrive faster than other shipping methods.  Due to COVID-19, our distribution centers and shipping partners take essential precautions so that orders may take longer than usual. Learn more!

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Yes! You will automatically receive a tracking link via the email registered to the order as soon as it ships. To check on the status of an order, grab your order number and email address and use the Track Order function (Where’s My Order?) on our website. Your info’s all there! We will also send automated updates via email when your order ships, so keep an eye out. For international orders, tracking ends once the package arrives at the customs agency for the destination country and then at the local postal service for final delivery. At the point the package is handed off to the customs agency, we consider the package delivered.  If you have ordered several items, they are often shipped out in separate packages so that you may receive them on different days. You will receive an email with a tracking number for each package sent. For estimated delivery dates, see the information in your online receipt.

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The production process starts quickly, but we’ll do our best to accommodate any changes to your order before it starts being made. Changes to the address or email registered to the order can be made directly in your online receipt until the order begins production. For any other changes, please send us an email or reach out using the chat widget before production starts. Please include your order number and details on the change to expedite processing it for you.

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What is your policy? We will send a free replacement or look into a refund if you receive a product that is not as ordered and has been verified with a photo; no need to return it! Because your purchase is custom printed exclusively for you, it will only qualify for replacement, return or refund if: (I) the product itself is flawed, (II) the quality of the printing is poor, or (III) the final product is notably different from the product presented on the order screen. If your purchase meets any of the above criteria, contact us within ten business days, and we will process a replacement at absolutely no cost to you as soon as the issue is verified. Pictures are required in most instances, so please do not discard the order or packaging until the review is completed. Please include the following: Your order number and the email address you registered on the shipping information. Photo(s) of the affected items(s). Please include a photo of the whole item and any other photos that may help identify the issue, including photos for: Apparel: the garment’s label and another with the full item clearly displayed. Include any size adjustments, as we cannot modify replacements once requested. Posters: send us an image of the entire poster lying on a flat surface. Phone cases: include pictures of both the case’s front and back. Other items: a photo showing the whole product and any relevant closeups. Any other relevant information. How long does a replacement, refund, or return take to process? If your claim is approved, we will request a replacement or issue a refund. Qualified refunds are processed immediately but may take 5-10 business days to appear on your statement, depending on your payment method. If we request item(s) be returned to us, we will send you the qualified refund or replacement after receiving the return. Customers are responsible for shipping costs on returns. Shipping, handling, taxes, and any additional service costs are nonrefundable. To qualify for a return or refund, your item must be unused and in perfect condition. Unqualified returns will not be eligible for a refund or replacement, and the item will be forfeited. Anything else I should know? We cannot accept returns or process refunds if: The item(s) is printed as ordered, but you “changed your mind.” We print on demand and, therefore, cannot accept returns with that inquiry. Our team has not reviewed and approved the return request before sending the item(s) back. The item(s) have been worn or washed. The item(s) have been altered in any way or do not have the original tags. The item(s) was a “Final Sale” during periods such as Halloween, Christmas, Black Friday, St. Patrick’s Day, etc., and a promo code was utilized. If your shirt doesn’t fit and you’re looking for a size replacement, please take a look at this page instead.

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Let us know! We want to help you receive the correct product in perfect condition, so please contact us. Be sure to give us as much information as possible, and pictures are always helpful!

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We accept Visa, American Express, Mastercard, Discover, PayPal, and debit cards featuring the Mastercard or Visa logo. We also accept international credit cards. Please note that some credit card companies may charge foreign transaction fees when purchasing a different currency. All such fees are the responsibility of the purchaser.

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Items shipped to locations both inside and outside the US, including territories, may be subject to tax. In jurisdictions where there is an obligation to collect Sales Tax or VAT, you will see the amount applied to your order, which our software will calculate for the shipping address you have selected. If applicable, you will see the information on the checkout page – please review it before completing your payment. Sales Tax in the US and Territories The tax rate applied to your order will be the combined state and local rates of the address where your order is delivered to or fulfilled from. Sales Tax is calculated on the total of your order, after discount. The amount of tax charged to your order depends on your shipping address. The tax shown at checkout will be for your default address, so this may change if you change your shipping address. International Orders The VAT tax rate is based on the destination country. Please note that additional customs and duty charges may apply if the order is over a certain threshold. If you are shipping to a country outside of the US, you may be charged the applicable country tax rate. VAT charges apply to all orders shipped outside the US. Can I remove Sales Tax or VAT? Sales Tax and VAT are calculated by software that complies with current regulations for online purchases. We will always show you how much Sales Tax or VAT you will be charged when you go to checkout. Please review your order before completing the payment; we are obligated to make this charge and cannot remove it.

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We do not currently have gift cards! But you can consider sending someone something you find and remember, it’s easy to order a size replacement if you had to guess.

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Feel free to email us at support@clasicoz.shop or call our customer service number at (+1) 855-999-7840 anytime between 9AM - 5PM PST, Monday through Friday. For email inquiries, please expect our reply within 24 to 48 hours during the business week.

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